Jimmy Kimmel Said It Best
It was the words of Jimmy Kimmel that really rang true about Munoz’s re-accommodation statement, “This is like how we re-accommodated el Chapo out of Mexico. That is such sanitized, say-nothing, take no responsibility, corporate BS-speak. I don’t know how the guy that sent that tweet didn’t just vomit when he typed it out.”
And that’s how the rest of the world feels. There were people posting their clips online and the response was huge. People were disturbed by what they saw. While Munoz was playing corporate politics, United Airlines’ stock was plummeting. The company took a big hit and it deserved it.
Protestors Got Active
Of course, United was forced to change their policy. Even though re-accommodating passengers at the convenience of the company had become a pretty common habit for United, that policy has changed. If they have already been seated, passengers will no longer be bumped to give room for crew-members.
United can do it while the passengers are still in the airport. But, the fact of the matter is that Flight 3411 wasn’t overbooked. The truth finally came out that this scene didn’t have to happen in the first place. It was an incident that could have been avoided with any level of common sense. But, no one at United was using any that day.
Now, the policy makes sense. If you are seated on a United flight, you don’t have to worry that someone will come along and forcibly remove you, or re-accommodate you because a crew-member needs your seat. You’ll keep your seat and you will make it to your destination…until the next scandal erupts. Hopefully, it’s not you!